Pillar of Promise: Springfield Capitol

Satisfaction Guarantee: We strive to exceed your expectations with every piece of artwork. If you are not entirely satisfied with your purchase, we are here to help.

Return Period: Returns must be initiated within 30 days of receiving your artwork. Condition: To be eligible for a return, the artwork must be in the same condition that you received it. It must be in the original packaging and the frame and print must be undamaged.

Return Process

Contact Us: Before returning an item, please contact us at [Your Contact Information]. We will guide you through the process and provide any necessary return shipping labels.

Packing: Carefully repackage the artwork in its original packaging or similar protective materials. Ensure the item is well-cushioned and secured to prevent damage during transit.

Shipping: Once the return is confirmed, ship the item back to us using the provided label or a trackable shipping service. Please note, return shipping costs are the responsibility of the customer unless the return is due to a defect or incorrect item.

Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at brushstrokesartshop@gmail.com.

Non-returnable items: Custom or personalized orders cannot be returned unless they arrive damaged or defective.

Questions: If you have any questions concerning our return policy, please contact us at brushstrokesartshop@gmail.com.

Carrier: All items are shipped via the United States Postal Service (USPS).

Insurance: Each shipment is fully insured for the value of the artwork to protect against loss or damage during transit.

Shipping Cost: Shipping is included nationwide. There are no additional charges for standard shipping within the United States.

Processing Time: Orders are processed within [insert time frame, e.g., 3-5 business days] after receiving your order confirmation. We will notify you once your order has shipped.

Delivery Time: Delivery times vary based on your location and the USPS service level. Once shipped, you will receive a tracking number to follow your package as it makes its way to you.

Packaging: Each piece of artwork is carefully packaged to ensure it arrives in perfect condition. We use sturdy, protective materials designed for art shipping.

Address Accuracy: Please ensure your shipping address is correct at the time of purchase. We are not responsible for shipments delivered to an incorrect address provided by the customer.

International Shipping: Currently, we only ship within the United States. Please contact us if you are outside the United States and interested in purchasing our artwork.

Damaged Shipments: In the rare event that your order arrives damaged, please contact us immediately. Keep all original packaging materials, as they may be needed for the insurance claim.

Customer Service: For any questions or concerns regarding your shipment, please contact us at [Your Contact Information]. We are committed to ensuring that your beautiful artwork arrives safely and promptly.